Sawasawa Organic Farm Refund Policy

Effective Date: 18th April 2025

At Sawasawa Organic Farm, your satisfaction is our commitment. We take pride in offering high-quality, organic, and sustainably produced goods. If you are not fully satisfied with your purchase, our refund policy is designed to ensure a smooth and transparent resolution.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Damaged or Spoiled Goods: If your product arrives damaged or spoiled.
• Incorrect Items: If the item delivered does not match your order.
• Non-Perishable Products: If returned in unopened, unused, and original condition.

Refunds for perishable goods are only issued in cases of damage, spoilage, or incorrect delivery.

2. How to Request a Refund

To request a refund:

• Email us at hello@sawasawaorganic.farm or call +1 616 566 3803 within 48 hours of delivery for perishable goods, or within 14 days for non-perishables.
• Include your order number, reason for refund, and supporting photos if applicable.

3. Processing Your Refund

Once we review and approve your request:

• A refund will be issued to your original method of payment.
• Please allow 5–7 business days for processing.
• We will notify you via email once the refund has been processed.

4. Non-Refundable Items

We do not offer refunds for:

• Perishable goods that have been opened, used, or stored improperly.
• Return requests made after the applicable window.
• Clearance or final sale items.
• Shipping fees (unless the return is due to our error).

5. Need Help?

If you have any questions about your refund, feel free to contact our customer service team. We’re here to help you.

Sawasawa Organic Farm
2406 Wildwind Road
Las Cruces, New Mexico
Phone: +1 616 566 3803
Email: hello@sawasawaorganic.farm
Website: www.sawasawaorganic.farm

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